Platforms > Office 365 Reporting

Office 365 Reporting

Office 365 reporting becomes increasingly critical for IT Management. Is this Collaboration Platform performing? What are the performance bottlenecks? Are they at the end user, the data center or in between? Is there a Monday morning performance issue? These Office 365 reporting questions can be answered by VitalSigns. In our Office 365 reporting we provide two broad areas of insight: usage metrics and experience metrics.

Usage metrics help managers understand end user adoption trends by providing information such as how often end users log into the system and information about how many Office 365 licenses are being consumed. In other words, is the Office 365 in line with expectations and goals?

End User Experience Metrics provide independent confirmation that Office 365 is performing to your defined service levels. VitalSigns Office 365 reporting performs a series of common transactions that end users would perform and it measures the time (among other things) it takes to perform the operation. These statistics are tracked over time so that trends and changes can be identified. We translate the experience into a geographical heat map, allowing exceptional fact based insight in you IT Business consumption.

Some Office 365 reporting include:

  • Mail Flow
  • Inbox Test (how long does it take for an end-user to open their inbox?)
  • Compose Email (how long does it take for an end-user to create a new mail message?)
  • Create Task (how long does it take for an end-user to create a task, then delete it?)
  • Create Folder (how long does it take for an end-user to create a folder in their mail file, then delete it?)
  • OneDrive Upload document (how long does it take for an end-user to upload a document to OneDrive?)
  • OneDrive Download document (how long does it take for an end-user to download a document from OneDrive?)
  • OneDrive Search (how long does it take for an end-user to search OneDrive for a known document?)
  • Create Site (how long does it take for an end-user to create a site?)
  • Create Calendar Entry (how long does it take for an end-user to create a calendar entry?)
  • Resolve User (how long does it take for an end-user to resolve a known user prior to emailing?)

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